1. Can I cancel or change my order?
If you would like to cancel or make changes to your order, please contact us within 12 hours after you place the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery. Any cancellations are subject to a 5% bank processing & handling fee.
2. How long does it take for an order to arrive?
Processing Time: (1 - 7 business days)
Standard Shipping Time: (10 - 20 business days)
Express Shipping Time: (5 - 8 business days)
(Kindly contact us if you need express shipping options.)
Total delivery time = processing time + shipping time
*Not including customs delays, weekends, holidays, and any unforeseen circumstances.
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
3. How much does shipping cost?
You can enjoy free shipping on orders over $99. Otherwise, it costs a flat shipping cost of $10.
4. Does Kawaii Bonjour ship to my country?
We ship to almost every country in the world with standard & trackable shipping except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
5. Where do you ship from?
We work with different manufacturers in Asia to find you aesthetic and cute collections. Therefore, we ship out your items from fulfillment centers in Asia.
6. What types of payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All of our payments are processed through PayPal & Stripe for secured protection.
7. What can I do if my payment was declined at the checkout?
Firstly we would recommend clearing your cache and cookies and trying to order from a different browser. We would also recommend PayPal as a payment method if you are unable to use your credit or debit card as normal.
If you have any concerns whatsoever in regards to a payment made through our site please drop us a message at email@example.com.
8. Where can I find my tracking number?
When your items are shipped out, you should receive an automated notification via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us at firstname.lastname@example.org and our customer support team will help you track your order.
9. Where can I track my order?
You can track your order at https://www.17track.net/en. Please allow 1-3 business days for tracking information to be available.
10. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
11. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at email@example.com. We’ll either resent a new one to you or give you a full refund.
12. What if the item I ordered arrives damaged or incorrect?
We will make it up to you! If you receive a damaged, faulty or incorrect product, don't worry! Simply take a picture/video and email us at firstname.lastname@example.org and we will send you a replacement order or store credits for future use. We always try our best to inspect the quality of the product before shipping it out to you. However, we cannot accept exchanges or refunds for products that fail to meet your expectations if they're not defective.
13. Why am I missing items from my order?
We always do our best to make sure your order is packaged together. However, it is also possible that you will receive the products in separate packages if they are shipped from different warehouse locations in order for you to get your products earlier. Therefore, you may receive more than one tracking number for your order. Please be assured that your other item is on its way, if you find that your package has not arrived as per the timeline outlined on our Shipping page, please contact us at email@example.com and we’ll get you sorted!
You can email us at firstname.lastname@example.org and our customer support team will get back to you right away.