1. Does Kawaii Bonjour ship to my country?
We ship to almost every country in the world with standard & trackable shipping except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
2. How much does shipping cost?
You can enjoy free shipping on orders over $99. Otherwise, it costs a flat shipping cost of $10.
3. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
4. How long will it take for my order to arrive?
Processing Time: (1 - 7 business days)
Standard Shipping Time: (10 - 20 business days)
Express Shipping Time: (5 - 8 business days)
(Kindly contact us if you need express shipping options.)
Total delivery time = processing time + shipping time
*Not including customs delays, weekends, holidays, and any unforeseen circumstances.
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
5. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://www.17track.net/en. Please allow 1-3 business days for tracking information to be available. If you haven't received one or if the tracking number doesn't work, no worries. Contact us at firstname.lastname@example.org and our customer support team will help you track your order.
6. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at email@example.com. We’ll either resent a new one to you or give you a full refund.
7. Can I cancel or change my order?
If you would like to cancel or make changes to your order, please contact us within 24 hours after you place the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery. Any cancellations are subject to a 5% bank processing & handling fee.